RESULTS SPEAK LOUDER THAN WORDS

Insurance industry

A global property, motor and asset management insurance company

Our cloud based customer servicing & engagement solution has helped this insurance company to exponentially scale up its business & increase its annual premium income to over $5 million USD.

Cloud Solution provided

Amazon Web Services, Cloud Migration & Deployment, Development Operations.

Primary Requirements

The client offers home & motor insurance, and asset management services to 60,00,000+ customers across the globe. The company provides insurance cover of over US$55 million and total capital base of over US$4 billion.
The client wanted to build a customer servicing platform that can handle massive financial transactions and leverages robust and reusable servicing capabilities such as customer’s quote management, call center activities, prompt actions on policy claims or renewal, property valuation, transaction processing, and client’s data management.
The data between Intranet and Mini-intranet apps needed to be synchronized and the delay that occurred in the producer side needed to be eliminated.
The Single server setup which resulted in poor scalability at peak usage hours had to be done away with.
Data backup and recovery needed to be overhauled.
The platform suffered by the security vulnerability issues which had to be precisely dealt with.

Solution provided

With AWS in place, the turnaround time decreased tremendously for each data transaction.
Using AWS allowed the client to scale the number of servers during high data transaction time.
Use of VPC’s customized firewalls made the application more secure and reliable.
Application data on the AWS live instance were copied via CloudBerry Backup and typically stored in the Backup server.

DevOps Services included the following:

Infrastructure automation: It involved automation of existing infrastructure using various tools and scripts. Automation of development, staging, and production environments were effected.
Monitoring: Monitoring of intranet app performance and providing summarized reports of customer claims, risks and policies.
Enforcing consistency, creation of identical development, staging, and testing environments based on the same configurations.

Key Benefits & Results

The Service uptime significantly increased and nearly with zero downtime.
Increased customer satisfaction index based on customer experience with policy servicing requests.
Reduced lapse and surrender rates.
Reduced cycle time to launch new services on the platform.